Integrity Business Solutions is focused on making you 100% satisfied with your product. If you are unhappy with your product for any reason, please return it to us under the following conditions:
Office supplies may be returned in the original package/condition to Integrity Business Solutions for full credit within 90 days of the purchase date.
Perishable items such as food, candy, beverages, and medicine are non-returnable at any time.
Printers & Technology Products
Products including printers, copiers, digital cameras, media, projectors, scanners, computer peripherals and accessories are subject to the following requirements. New, unopened product is eligible for return to Integrity Business Solutions if returned within 30 days of purchase. Opened product is returnable only if found to be defective. Defective product less than 30 days from date of purchase may be returned to Integrity Business Solutions. Defective product older than 30 days from date of purchase, must be called in to the manufacturer by the end user. Customer will be asked to provide the Integrity invoice #, date of purchase, model number and explanation of defect. Hewlett Packard consumer line is 800-752-0900, Brother 800-284-4329, Canon 800-423-2366 and Lexmark 800-438-2468 or 800-539-6275.
Toners in unopened condition may be returned for credit within 60 days from purchase date. Opened, unused toners may not be eligible for credit, please call customer service. Defective toners are eligible for credit if returned within 60 days of purchase, along with explanation and/or examples of printed pages.
New product is eligible for return to Integrity Business Solutions if returned within 30 days of purchase. Carton and all internal packaging must be returned for credit to be issued. Defective product is eligible for return to Integrity Business Solutions within 30 days of purchase. Defective product older than 30 days from purchase date, the end user must contact the manufacturer for the warranty claim. Customer must be able to provide the Integrity invoice #, date of purchase, model number and explanation of defect. Consumer line for Acco/Swingline 877-324-3192, Bostitch /ACI 800-343-9329, Fellowes 800-945-4545.
Special Order/Custom items and Manufacturer Direct
These items cannot be returned or exchanged unless damaged upon receipt.
Furniture may be returned in the original packaging (including all packing materials, components, and manuals) within 30 days of the purchased date. Special ordered furniture is only eligible for return if damaged upon receipt and used furniture is sold as is.
Missing items must be reported to Integrity Business Solutions within 7 days in order to receive credit.
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I started with Integrity as my primary office supplier for a little over 5 years now, and have always been completely satisfied with their superior service and products.
The Salvation Army
Our salesperson's honest, low-pressure approach to our account prompted our switch from a “big box” company. He has remained steadfastly dedicated to our business, which in my experience is unique, as it is not uncommon for vendors to demonstrate a great deal of attention while trying to secure business, only to become less available after the agreement is signed.
Varnum Attorneys at Law
We have brought to life some very creative artwork together. Many times we have had critical deadlines-they have never failed us. Not only are they prompt, efficient, they are fun to work with!
We purchase office supplies from Integrity but what we really enjoy is creating the perfect corporate or employee gifts. We simply give Integrity the concept and wait for them to bring it to life. We have exacting standards as does Integrity Business Solutions, it’s a great match!
Product quality and pricing took us to a new level of savings. Integrity goes the extra mile with any of our ordering needs building a level of trust we can depend on.
I’ve worked with Integrity for years and have never been disappointed. They are delightful to work with and are always willing to go the extra mile to make sure they have a satisfied customer!
Integrity Business Solutions has been integral to our business for more than 12 years. Integrity is best in class in providing customer service and always exceeding our expectations.
Awesome company to work with, their staff is very friendly and goes out of their way to help.
Our law firm has relied on Integrity for all of our office supply needs for several years now. Anytime I’ve ever had a special or rush request, they have bent over backwards to accommodate me, and I’ve never been disappointed. They are, hands down, the best office supply company I have ever worked with!
Shea Aiello, PLLC
Our orders are always sent the next business day, and if needed, the same day, with our Sales Person sometimes delivering it himself. That shows that he values his customers and wants to make sure they have what they need, when they need it.
Action Packaging LLC
Our salesperson stops by the APC offices monthly with current flyers and suggestions regarding sales items. Our salesperson is respectful of our time, not overbearing in any way, courteous, helpful, and responds immediately to inquiries or requests.
Anesthesia Practice Consultants
For many years now, Atlas EPS has depended on Integrity for their products and services. They have never let us down. I find them easy to work with. Delivery is accurate and timely.
Pricing is competitive, good customer service is a priority, they stand behind their products, and our salesperson's attention to maintaining a good working relationship is outstanding. I do not hesitate to recommend them as an office supply resource.
D.A. Blodgett-St. John’s
Any time we have found ourselves in a pinch and in need of something really fast, we can send an email to our salesperson and without fail he’ll go out of his way to come through for us.
Progressive AE, Inc.
If you are looking to save money, get excellent products, and have exceptional customer service, then you should look no further than Integrity Business Solutions for your office supply needs.
The Salvation Army Divisional Headquarters
Our salesperson is always available to answer questions, check prices, and make suggestions. He is honest and fair and will let me know if he cannot match/beat price. However, this does not happen often.
Senior Neighbors, Inc.
Integrity has offered measurable savings for Weller and has held pricing on most items for the entire time we have been with them. Overall, we are very happy with our decision to do business with Integrity, and I personally would recommend them without any reservations.
Weller Truck Parts
Integrity’s multiple locations make it ideal for our five regional offices to be able to utilize their services. The staff is friendly and knowledgeable on the multiple products that Integrity offers. Returns have never been an issue, and, if needed, a replacement item is sent out for delivery the next day.
Fishbeck, Thompson, Carr & Huber, Inc.
Our sales representative makes us aware of sales and offers and keeps in touch with us to make sure our needs are being met. We chose Integrity because we wanted to keep our business local and they provide excellent service!
Integrity Business Solutions always exceeds our expectations. No matter how large or small our order is we know we can count on them for all our office product needs.